If you need support, we’ve got your back! Please review the information below to take an appropriate action.

Re-Download Your Purchase

To re-download purchased items, access your customer page.

If you have yet to set up your customer page, have your orders resent to your email address. You may use the emailed download link to claim your customer page.


Online documentation is available for both for Backlight and our retired CE4 series plugins for Lightroom. If you need help getting installed or setup with your purchases, or learning to use them, make this your first stop.

Ask Questions, Get Answers

Our community forum is full of friendly, expert users, and frequented by The Turning Gate’s development team. It is absolutely the best place to get your questions answered, to find help, and solve problems.

Contact the Authors

As a last resort, or for sensitive matters, you may contact the authors directly using the contact form below. Before emailing us, though, please consider whether it might be appropriate to post your message to the forum; due to time-zone differences and our actively being engaged in product development, you may receive a more timely reply in the community forum.

Your Name (required)

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Your Message